RETURN POLICY INFORMATION
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return unopened and unused products that were originally purchased through our online store you may send them back to us postmarked within 30 days from the invoice date. Returned items must be in their original, undamaged packaging. Due to the nature of our product, we do not accept returns on products that have been opened or used or are no longer in their original packaging. The tamper evident safety seal must remain unbroken in order to qualify for a return. We are unable to accommodate returns for merchandise purchased through a third party.
Please contact us before return shipping to request a “return authorization” from us. You have up to 30 days from the invoice date to return merchandise. Qualifying returns are eligible for a product exchange of equal value or a store credit. Include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products. Returns may be shipped through USPS, UPS, or FedEx to the following address:
Abbé Tea Company
Po Box 286212
New York, NY 10128
All return shipping charges become the sole responsibility of the customer, unless it is the error of Abbé Tea Company. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.
DISCREPANCIES AND SHORTAGES
If your order is received with any notable shortcomings, please contact us immediately. All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.